Returns, Cancellation and Refunds Policy

At Hitha Wellness, we strive to provide you with high-quality brass and copper products that meet your expectations. We understand that occasionally, you may need to return a product or request a refund or cancel an order. This Returns, Cancellation and Refunds Policy outlines the process, conditions, and timeframes for returning products and receiving refunds. Please read this policy carefully before making a purchase. By shopping on our website, you agree to the terms and conditions stated below.

Return Eligibility:

• Products eligible for return and refund must be unused, undamaged, and in their original packaging.
• Returns must be initiated within 14 days of the purchase date.
• Custom-made or personalized products cannot be returned or refunded unless they are defective or damaged.

Return Shipping and Costs:

• Customers are responsible for the shipping costs associated with returning the product unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping service to ensure that the returned product reaches us safely.
  
  

Refund Process:

• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within [21] business days.
• Refunds are for the purchase price of the returned product only and do not include original shipping costs or any additional fees.

Exchanges:
We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return as per the above process and place a new order for the desired item separately.

Damaged or Defective Products:

• If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the shipment.
• Provide your order number, product details, and photographic evidence of the damage or defect.
• We will work with you to resolve the issue promptly by offering a replacement, repair, or refund, depending on the circumstances.

Order Cancellation:
Cancellation Eligibility:
You can cancel an order within 24 hours of placing it. If the item has already been shipped or personalized, the cancellation request may not be possible. In such cases, you may proceed with the return process as mentioned above.

Cancellation Process:
To cancel an order, please contact our customer support team immediately at hithasales@gmail.com or call +91 6374463131. We will confirm the cancellation and process any applicable refunds accordingly.

Please note that this Policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay updated.

We value your satisfaction and aim to ensure a fair and hassle-free experience. Thank you for shopping at Hitha Wellness!